We had a 'not so great' bottle of merlot wine from the Obikwa range a couple of weeks ago and were dissatisfied enough to contact them via the Internet. Lo and behold, the very next day, a reply and a request for our address to send six fresh bottles to as a gesture of goodwill! Now we are usually not too terribly impressed with gestures, but in this case, we were delighted to accept the aforementioned 'gesture' and opened one forthwith to enjoy with a couple of savoury snacks!
There was a personal letter included and this covered all our questions about the unsatisfactory bottle - not a computer-generated-general-reply-for-pains-in-the-butt-customers.
So here's to you Obikwa wines - as my grandfather would say "Ole, Allie Oops, Vrystaat and Jolly Good Show"
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